Privacy Policy

At Arfisnag Skydiving Vienna, we respect your privacy and are committed to protecting the personal data you share with us when you use our site and services. This Privacy Policy explains how we collect, use, share, and safeguard your information. By accessing or using our online platform, you consent to the practices described here.

Business name: Arfisnag Skydiving Vienna — Address: Sophie-Scholl-Gasse 4/8, 1220 Vienna, Austria — Contact: info@arfisnag.shop.

Information We Collect

We collect personal data that you provide directly to us and information gathered automatically when you interact with our site.

• Contact details: name, email address, phone number, and postal address when you submit inquiries, book services, or create an account.
• Booking and transaction data: service selections, dates, payment confirmations (processed via secure third-party processors; we do not store full payment card details).
• Usage and device data: IP address, browser type, device identifiers, pages visited, and interaction logs collected through cookies and similar technologies.
• Communication data: messages and feedback you send to us, including support requests.

How We Use Your Information

We process your personal data for the following purposes:

• To provide, operate, and improve our skydiving bookings and related services.
• To process transactions, confirmations, scheduling, and customer support.
• To communicate with you about updates, safety information, changes to services, and promotional offers where permitted.
• To personalize your experience and understand service usage through analytics.
• To maintain security, prevent fraud, and comply with legal obligations.

Cookies and Tracking Technologies

We use cookies and similar technologies to enable essential site functions, remember preferences, and analyze site traffic. You can manage or disable cookies through your browser settings; some features may not function properly if cookies are disabled.

Legal Bases for Processing

We process personal data based on one or more of the following legal grounds:

• Your consent, where required (e.g., certain marketing communications).
• Performance of a contract or steps prior to entering into a contract (e.g., booking and providing services).
• Compliance with legal obligations (e.g., safety, accounting).
• Legitimate interests pursued by us, balanced against your rights (e.g., service improvement, security).

How We Share Information

We do not sell your personal data. We may share information as follows:

• Service providers: trusted vendors assisting with payment processing, scheduling, analytics, hosting, communications, and customer support, bound by confidentiality and data protection terms.
• Legal and safety: to comply with applicable law, enforce our terms, or protect rights, safety, and property.
• Business transitions: in connection with mergers, acquisitions, or asset transfers, subject to continued protection of your data.

International Transfers

If we transfer personal data to countries outside your region, we will take appropriate safeguards to ensure an adequate level of protection in line with applicable data protection laws.

Data Retention

We retain personal data only as long as necessary for the purposes described, including providing services, complying with legal obligations, resolving disputes, and enforcing agreements. Retention periods vary by data type and legal requirements.

Your Rights

You may have rights under applicable data protection laws, which can include:

• Accessing and obtaining a copy of your personal data.
• Requesting correction of inaccurate or incomplete data.
• Requesting deletion of your data, subject to legal exceptions.
• Objecting to or restricting certain processing activities.
• Withdrawing consent where processing is based on consent.
• Portability of data where applicable.

To exercise these rights, contact us at info@arfisnag.shop. We may need to verify your identity before fulfilling requests.

Children's Privacy

Our services are not directed to children under the age of majority in their jurisdiction. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us to request deletion.

Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure. No system is completely secure; we encourage you to use strong passwords and protect your account information.

Third-Party Links

Our site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our site and adjust the revision date. Continued use of our services after changes constitutes acceptance of the updated policy.